Terms and Conditions

Padstow Touring Park – Booking Terms & Conditions

1. Bookings will only be confirmed on receipt of a £40.00 deposit for up to 7 days, £80 for 8-14 days etc (or full pitch fees if total cost is less than deposit).

2. Deposits are not refundable. Holiday cancellation insurance is the responsibility of the customer.

3. The balance of fees for the entire booking are payable on arrival or before 5pm on the booked arrival date if arriving after 5pm. Padstow Touring Park may refuse entry to the park until such time as fees for the entire booking are paid in full.

4. If the customer does not arrive on the booked date of arrival, without prior notice, then Padstow Touring Park reserves the right to cancel the booking after 9am on the following day.

5. If the customer is not arriving by 5pm on the booked date of arrival then full payment will be required by the booked date of arrival.

6. No refunds are given where customers decide to leave the Park before the end of their booking.

7. If a confirmed booking is cancelled more than 14 days prior to the arrival date, the deposit amount may be transferred to a subsequent date in the same year for the same customer, subject to availability, however an additional deposit may be required.

8. If a booking is cancelled less than 14 days prior to the arrival date the deposit is forfeited.

9. Written confirmation of bookings is always sent via email or by post, it is the customer’s responsibility to check the information. Anything not shown on the confirmation is not booked e.g. awning, dog.

10. Any alterations made to the booking are subject to availability and after 7 days from the booking date there is a £5 administration fee.

11. Bookings are not transferable to any other person.

12. The customer agrees that they and all members of their party as well as any visitors will abide by the Park Rules, failure to do so may result in the offending person or the entire party being required to leave the Park. Should this occur no refund of fees paid will be made.

13. The customer confirms that this is a recreational or holiday visit to Padstow Touring Park.

14. The customer confirms that all vehicles and other items of equipment brought on to the park are maintained to proper safety standards and that the customer holds appropriate insurance including third party cover.

15. If Padstow Touring Park has to cancel a confirmed booking the deposit paid and any other advance payments will be returned in full. Padstow Touring Park accepts no responsibility for any incidental or consequential loss that may arise due to the cancellation of a confirmed booking and our liability will only extend to the amount of deposit and fees already paid by the customer.

16. If the customer arrives on site with equipment different to that booked or number of persons in excess of that booked, Padstow Touring Park reserves the right to (a) restrict the units / persons allowed to use the pitch and or (b) allocate additional pitch (es) if available at the appropriate cost for those pitch (es), or to cancel the booking at that time in which case the deposit will be forfeited.

17. Continental caravans must be arranged on booking.

18. No bookings will be accepted which exceed the maximum pitch occupancy limits below, if a customer exceeds these limits they may be required to leave the site or pay for an additional pitch if available. This will be at the absolute discretion of Padstow Touring Park and deposit and fees paid up to the time of any departure will be forfeited.

19. Customers are able to request particular pitches, however Padstow Touring Park reserves the right to re-locate pitches if required without prior notice to the customer.

20. Padstow Touring Park may need to close certain facilities throughout the season and is not required to inform customers prior to their stay.

21. Due to the number plate recognition system on the barrier, customers must ensure that their number plates are clean and undamaged. Some non-standard plates may require a barrier remote, for which there is a £10 cash deposit.

22. The electricity supply provided on pitches with electricity is a maximum of 10 Amps. Customers must use their own leads, which have standard campsite plugs and must be RCD protected. Anything used on the electricity supply must not cause an overload and must hold a current portable appliance testing certificate. Water points are shared with other pitches so cannot be left connected.

23. Any disturbance which is a nuisance to others, including the prohibited use of generators, may result in being asked to leave the site.

24. Persons using Padstow Touring Park and its facilities do so entirely at their own risk and no liability is accepted for the loss or damage to persons and/or property.

25. Padstow Touring Park is a family park and caters for families and couples only and does not accept groups unless by prior arrangement.

26. The lead name on the booking will be responsible for the behaviour and all payments of all party members. The minimum age of lead party member is 18.

27. If we believe that you have left early with no intention of returning, we reserve the right to re-let your pitch. You will not be entitled to a refund and the balance will be deemed as a penalty charge.

28. We only sell alcohol to persons 18 years or over. We reserve the right to request to see an approved form of identification – passport, photo driving licence or valid identification card when purchasing alcohol on site.

29. Please inform us of any problems that occur during your stay as we regret that we cannot rectify complaints once you have left the park.

30. By using a Padstow Touring Park Limited Loyalty Card, the member shall be deemed to have read, understood and accepted the terms and conditions. These terms and conditions may be revised from time to time. It will be your responsibility to keep up-to date with changes and your continued membership shall be deemed acceptance of any changes to these terms and conditions.

31. Padstow Touring Park reserves the right to refuse any application for membership at its sole discretion without reason.

32. Loyalty cards are non transferable and are personal to the individual member. The loyalty card can only be stamped on bookings made with the members address details.

33. Loyalty Card Customer benefits may change without notice.

34. Loyalty Cards are issued on arrival.

35. Beverage rewards can be redeemed once the required number of stamps have been collected (e.g 3 night stay = 3 stamps = 2 free hot drinks) Once the beverage token has been used it will be marked by a member of staff.

36. Money Off rewards can be taken off the customer’s next booking as a discount. If the balance has been paid in full prior to arrival cash back will be given.

37. We do not accept groups onto our site. If bookings are made individually with the view to staying together on site as a group, Padstow Touring Park reserve the right to refuse entry to our site.

38. Customer referrals at Padstow Touring Park
‘Refer a friend’ scheme at Padstow Touring Park.
If a friend books with us thanks to your recommendation we will give you £10 towards your next stay.
• Guest being referred must be a NEW customer
• £10 may be redeemed on stays between 7th September 2019 to 15th March 2020
• New guest must stay a minimum of three nights
• Referring guest must stay a minimum of three nights to redeem £15 discount
• All bookings are subject to availability and current park booking terms and conditions
• Guest wishing to use £10 must provide friends booking reference number to confirm referral has been successful (this is to be stored on booking notes)
• Maximum one £10 discount per booking can be used
• May not be used in conjunction with any other offer
• Management reserve the right to change or withdraw this offer at any time without prior notice

39. Padstow Touring Park Packages Deals Terms and Conditions:

All packages must be paid for in full at the time of booking

Package bookings are 100% non-refundable

Padstow Touring Park takes no responsibility for the third-party tours and is merely acting as a booking agent on the customers behalf

Dates can not be amended after booking please purchase holiday insurance to cover any unforeseen circumstances

40. Padstow Touring Park reserves the right to vary any of the above terms and conditions without notification or notice.

Maximum pitch occupancy level – this is the maximum number of vehicles,
equipment and persons which may be accommodated on a single pitch. This should
not be construed as a guarantee that all items and equipment permitted is
capable of being accommodated concurrently on your pitch. If in any doubt
please confirm all details with Padstow Touring Park before agreeing to these
Terms and Conditions.

All Pitches: One caravan and awning or one motorhome and awning or one tent, two cars or one car and trailer and six persons (consisting of no more than four adults). A pup tent or gazebo may be permitted but will not be allowed if an additional vehicle is required. In addition all equipment and vehicles must be accommodated within the limits of the pitch without obstructing the required three metre break between adjoining pitches.